{"id":5211,"date":"2022-06-20T13:21:29","date_gmt":"2022-06-20T17:21:29","guid":{"rendered":"https:\/\/www.bancodevenezuela.com\/?page_id=5211"},"modified":"2022-10-07T15:40:39","modified_gmt":"2022-10-07T19:40:39","slug":"oficina-atencion-ciudadano","status":"publish","type":"page","link":"https:\/\/www.bancodevenezuela.com\/oficina-atencion-ciudadano\/","title":{"rendered":"Oficina de atenci\u00f3n al ciudadano"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5211\" class=\"elementor elementor-5211\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3269610b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3269610b\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;bdcc8cc&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:null,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2b3040b6\" data-id=\"2b3040b6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-12cc1f3c elementor-widget elementor-widget-heading\" data-id=\"12cc1f3c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 29-01-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Oficina de atenci\u00f3n al ciudadano<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6ce0d36b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6ce0d36b\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;ead7917&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:null,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5f08b51b\" data-id=\"5f08b51b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-722d0720 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"722d0720\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-be06695\" data-id=\"be06695\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4387df4b elementor-widget elementor-widget-text-editor\" data-id=\"4387df4b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 29-01-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p style=\"text-align: justify;\">Nuestro principal objetivo es garantizar la inclusi\u00f3n de todos los sectores de la sociedad por medio de un canal de atenci\u00f3n que te permita suministrar de forma adecuada y efectiva, la informaci\u00f3n requerida por nosotros para gestionar de manera oportuna tus consultas, reclamos, sugerencias y peticiones.<\/p><p style=\"text-align: justify;\">De esta forma cumplimos con las normas contenidas en la Resoluci\u00f3n N\u00ba 01-00-000225 de la Gaceta Oficial de la Rep\u00fablica Bolivariana de Venezuela N\u00ba 38750 que establece que la OAC es la unidad dedicada a garantizar, asesorar, orientar y apoyar a los ciudadanos en relaci\u00f3n a sus solicitudes de denuncias, reclamos, sugerencias, peticiones o informaci\u00f3n independientemente de su vinculaci\u00f3n con nuestra Instituci\u00f3n.<\/p><p style=\"text-align: justify;\">Si deseas formalizar una denuncia, reclamo, sugerencia, petici\u00f3n o solicitud de informaci\u00f3n ante la Oficina de Atenci\u00f3n al Ciudadano llena la\u00a0<strong><a href=\"https:\/\/www.bancodevenezuela.com\/files\/formularios\/SEE.199%20(08-22)%20Solicitud%20de%20gesti%C3%B3n%20de%20atenci%C3%B3n%20al%20ciudadano.doc\">Solicitud de gesti\u00f3n de atenci\u00f3n al ciudadano<\/a>\u00a0<\/strong>con la siguiente informaci\u00f3n:<\/p><ul style=\"text-align: justify;\"><li>Informaci\u00f3n de la solicitud (tipo de caso, fecha de la solicitud, vinculaci\u00f3n del caso con el Banco de Venezuela)<\/li><li>Datos generales sobre el ciudadano que realiza el requerimiento (nombre y apellido o raz\u00f3n social, n\u00famero de c\u00e9dula de identidad o RIF, direcci\u00f3n y n\u00fameros de contacto)<\/li><li>Descripci\u00f3n concreta de la solicitud<\/li><li>Declaraci\u00f3n de entrega de documentos adicionales en caso de ser necesario<\/li><li>Carta de exposici\u00f3n de motivos o presupuesto seg\u00fan se trate de denuncias o peticiones<\/li><\/ul><p style=\"text-align: justify;\">Toda solicitud debe estar firmada y acompa\u00f1ada por la copia del documento de identidad del ciudadano o ciudadana solicitante en caso de persona natural; en caso de persona jur\u00eddica, RIF vigente con su respectiva carta de exposici\u00f3n de motivos (para denuncias o peticiones) y presupuestos (en caso de peticiones)<\/p><p style=\"text-align: justify;\">Los recaudos pueden ser enviados v\u00eda correo electr\u00f3nico o entregados en nuestra oficina ubicada en la av. Universidad, esq. de Sociedad, Torre Banco de Venezuela parroquia Catedral Caracas \u2013 Venezuela. Horario de atenci\u00f3n: lunes a viernes de 8:00 a.m. a 3:30 p.m.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-dce-background-color=\"#2E73C7\" class=\"elementor-section elementor-top-section elementor-element elementor-element-78e5b728 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"78e5b728\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;bdcc8cc&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:null,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-139fca3e\" data-id=\"139fca3e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-280bd60a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"280bd60a\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-109ed757\" data-id=\"109ed757\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-35d0787e elementor-widget elementor-widget-heading\" data-id=\"35d0787e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Si tienes alguna duda o consulta comun\u00edcate a trav\u00e9s del 0500MICLAVE (05006425283)<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Oficina de atenci\u00f3n al ciudadano Nuestro principal objetivo es garantizar la inclusi\u00f3n de todos los sectores de la sociedad por medio de un canal de atenci\u00f3n que te permita suministrar de forma adecuada y efectiva, la informaci\u00f3n requerida por nosotros para gestionar de manera oportuna tus consultas, reclamos, sugerencias y peticiones. De esta forma cumplimos [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":[],"_links":{"self":[{"href":"https:\/\/www.bancodevenezuela.com\/wp-json\/wp\/v2\/pages\/5211"}],"collection":[{"href":"https:\/\/www.bancodevenezuela.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bancodevenezuela.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bancodevenezuela.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bancodevenezuela.com\/wp-json\/wp\/v2\/comments?post=5211"}],"version-history":[{"count":38,"href":"https:\/\/www.bancodevenezuela.com\/wp-json\/wp\/v2\/pages\/5211\/revisions"}],"predecessor-version":[{"id":10741,"href":"https:\/\/www.bancodevenezuela.com\/wp-json\/wp\/v2\/pages\/5211\/revisions\/10741"}],"wp:attachment":[{"href":"https:\/\/www.bancodevenezuela.com\/wp-json\/wp\/v2\/media?parent=5211"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}