{"id":5201,"date":"2022-06-20T13:18:39","date_gmt":"2022-06-20T17:18:39","guid":{"rendered":"https:\/\/www.bancodevenezuela.com\/?page_id=5201"},"modified":"2023-06-27T10:15:53","modified_gmt":"2023-06-27T14:15:53","slug":"defensoria-cliente","status":"publish","type":"page","link":"https:\/\/www.bancodevenezuela.com\/defensoria-cliente\/","title":{"rendered":"Defensor\u00eda del cliente"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5201\" class=\"elementor elementor-5201\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2668a32 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2668a32\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;bdcc8cc&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:null,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2580853d\" data-id=\"2580853d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e1f7770 elementor-widget elementor-widget-heading\" data-id=\"3e1f7770\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 29-01-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Defensor\u00eda del cliente y usuario bancario<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-682252a1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"682252a1\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;ead7917&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:null,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-79aee294\" data-id=\"79aee294\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-450ef095 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"450ef095\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-4276eb35\" data-id=\"4276eb35\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-43781755 elementor-widget elementor-widget-text-editor\" data-id=\"43781755\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 29-01-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><span style=\"font-weight: 400;\">En el Banco de Venezuela ponemos a tu disposici\u00f3n la Defensor\u00eda del Cliente y Usuario Bancario, figura normada en la Resoluci\u00f3n 063.15 publicada en la Gaceta Oficial N\u00b0 40809 de fecha 14-12-2015 emanada de la Superintendencia de la Instituciones del Sector Bancario (SUDEBAN)<\/span><\/p><p><span style=\"font-weight: 400;\">Este equipo atiende de manera objetiva, imparcial y aut\u00f3noma los reclamos declarados no procedentes por la instituci\u00f3n en los cuales el cliente, usuario y usuaria solicita la reconsideraci\u00f3n.<\/span><\/p><p><b>\u00bfQu\u00e9 es el Defensor del Cliente y Usuario Bancario?<\/b><\/p><p><span style=\"font-weight: 400;\">Es una instancia formal de car\u00e1cter objetivo e independiente, cuya funci\u00f3n principal es revisar y resolver las solicitudes de reconsideraci\u00f3n presentadas por los clientes, usuarios y usuarias de los reclamos declarados no procedentes por la instituci\u00f3n.<\/span><\/p><p><b>Requisitos:<\/b><\/p><p><span style=\"font-weight: 400;\">Que el reclamo haya sido declarado \u201cno procedente\u201d o no haya sido resuelto en el lapso estipulado por la Ley<\/span><\/p><p><span style=\"font-weight: 400;\">Expresar por escrito la reconsideraci\u00f3n de tu reclamo<\/span><\/p><p><span style=\"font-weight: 400;\">Que el reclamo no est\u00e9 relacionado con un hecho contemplado como \u201cmateria excluida\u201d en el Reglamento del Defensor del Cliente y Usuario Bancario<\/span><\/p><p><b>\u00bfC\u00f3mo solicitar la reconsideraci\u00f3n de tu reclamo?<\/b><\/p><p><span style=\"font-weight: 400;\">Llena el formulario de <\/span><a href=\"https:\/\/www.bancodevenezuela.com\/files\/formularios\/SEE.316 (06-23) Solicitud de Reconsideraci\u00f3n para reclamo no procedente.xlsx\" target=\"_blank\" rel=\"noopener\">Solicitud de reconsideraci\u00f3n<\/a><span style=\"font-weight: 400;\"> y env\u00edalo a trav\u00e9s del correo electr\u00f3nico: <a href=\"mailto:recaudos_defensoria@banvenez.com\">recaudos_defensoria@banvenez.com<\/a><\/span><\/p><p><b>Contacto:\u00a0<\/b><\/p><p><span style=\"font-weight: 400;\">En caso de requerir comunicarte con el Defensor del Cliente y Usuario Bancario del Banco de Venezuela, puedes escribir al siguiente correo electr\u00f3nico: <a href=\"mailto:defensoria_cliente_usuario@banvenez.com\">defensoria_cliente_usuario@banvenez.com<\/a><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-dce-background-color=\"#2E73C7\" class=\"elementor-section elementor-top-section elementor-element elementor-element-74ba25c9 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"74ba25c9\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;bdcc8cc&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:null,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-689410a6\" data-id=\"689410a6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-716aeb80 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"716aeb80\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-6bb9ff52\" data-id=\"6bb9ff52\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2a77fddc elementor-widget elementor-widget-heading\" data-id=\"2a77fddc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Si tienes alguna duda o consulta comun\u00edcate a trav\u00e9s del 0500MICLAVE (05006425283)<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Defensor\u00eda del cliente y usuario bancario En el Banco de Venezuela ponemos a tu disposici\u00f3n la Defensor\u00eda del Cliente y Usuario Bancario, figura normada en la Resoluci\u00f3n 063.15 publicada en la Gaceta Oficial N\u00b0 40809 de fecha 14-12-2015 emanada de la Superintendencia de la Instituciones del Sector Bancario (SUDEBAN) Este equipo atiende de manera objetiva, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":[],"_links":{"self":[{"href":"https:\/\/www.bancodevenezuela.com\/wp-json\/wp\/v2\/pages\/5201"}],"collection":[{"href":"https:\/\/www.bancodevenezuela.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bancodevenezuela.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bancodevenezuela.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bancodevenezuela.com\/wp-json\/wp\/v2\/comments?post=5201"}],"version-history":[{"count":38,"href":"https:\/\/www.bancodevenezuela.com\/wp-json\/wp\/v2\/pages\/5201\/revisions"}],"predecessor-version":[{"id":16381,"href":"https:\/\/www.bancodevenezuela.com\/wp-json\/wp\/v2\/pages\/5201\/revisions\/16381"}],"wp:attachment":[{"href":"https:\/\/www.bancodevenezuela.com\/wp-json\/wp\/v2\/media?parent=5201"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}