{"id":5183,"date":"2022-06-20T13:10:37","date_gmt":"2022-06-20T17:10:37","guid":{"rendered":"https:\/\/www.bancodevenezuela.com\/?page_id=5183"},"modified":"2022-12-29T12:10:53","modified_gmt":"2022-12-29T16:10:53","slug":"atencion-cliente","status":"publish","type":"page","link":"https:\/\/www.bancodevenezuela.com\/atencion-cliente\/","title":{"rendered":"Atenci\u00f3n al cliente"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5183\" class=\"elementor elementor-5183\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-74b1f91b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"74b1f91b\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;bdcc8cc&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:null,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-60d2fcd2\" data-id=\"60d2fcd2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-48712902 elementor-widget elementor-widget-heading\" data-id=\"48712902\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 29-01-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Atenci\u00f3n al cliente<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3739b400 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3739b400\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;ead7917&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:null,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3c7691f\" data-id=\"3c7691f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7150f7f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7150f7f\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-75d68685\" data-id=\"75d68685\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b0fd0b elementor-widget elementor-widget-text-editor\" data-id=\"5b0fd0b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 29-01-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p style=\"text-align: justify;\">Ponemos a tu disposici\u00f3n nuestro buz\u00f3n:\u00a0<a href=\"mailto:servicios_alcliente@banvenez.com\">servicios_alcliente@banvenez.com<\/a>\u00a0y el servicio de atenci\u00f3n telef\u00f3nica a trav\u00e9s del 0500 MICLAVE (0500 6425283) donde puedes realizar consultas, solicitudes y reclamos.\u00a0<\/p><p style=\"text-align: justify;\">Tus comentarios y sugerencias son importantes para nosotros ya que contribuyen a la optimizaci\u00f3n de nuestro proceso de atenci\u00f3n inspirado en el compromiso que tenemos como Instituci\u00f3n l\u00edder del sistema financiero p\u00fablico.<\/p><p style=\"text-align: justify;\">Para reclamos de consumos no reconocidos o solicitudes de tarjetas, debes llenar el siguiente formulario <a href=\"https:\/\/www.bancodevenezuela.com\/files\/formularios\/CNE.380%20(08-22)%20Atenci%C3%B3n%20de%20reclamos%20y%20solicitudes%20de%20servicios%20transacciones%20nacionales.xls\" target=\"_blank\" rel=\"noopener\">CNE.380 Atenci\u00f3n de Reclamos y Solicitudes de Servicio Transacciones Nacionales<\/a> y por consumos internacionales no reconocidos debes llenar el formulario <a href=\"https:\/\/www.bancodevenezuela.com\/files\/formularios\/CNE.451%20(08-22)%20Atenci%C3%B3n%20reclamos%20internacionales%20moneda%20extranjera.xls\" target=\"_blank\" rel=\"noopener\">CNE.451 Atenci\u00f3n reclamos internacionales moneda extranjera<\/a><\/p><div id=\":pc\" class=\"ii gt\"><div id=\":pb\" class=\"a3s aiL \"><div dir=\"ltr\"><div class=\"gmail_quote\"><div dir=\"ltr\"><div dir=\"ltr\" data-smartmail=\"gmail_signature\"><div><p><a href=\"https:\/\/www.bancodevenezuela.com\/files\/FORMATO reclamos Pag-web.pdf\" target=\"_blank\" rel=\"noopener\" data-wplink-url-error=\"true\">\u00bfC\u00f3mo hacer tus reclamos?<\/a><\/p><p>N<span style=\"text-align: justify;\">uestro horario de atenci\u00f3n en la red de agencias a nivel nacional es de lunes a viernes de 08:30a.m. a 3:30p.m.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><p style=\"text-align: justify;\"><strong>S\u00edguenos a trav\u00e9s de nuestras redes sociales:<\/strong><\/p><p style=\"text-align: justify;\"><strong>Instagram:<\/strong>\u00a0<a href=\"https:\/\/www.instagram.com\/accounts\/login\/?next=\/bcodevenezuela\/\">@BcodeVenezuela<\/a><\/p><p style=\"text-align: justify;\"><strong>Twitter:<\/strong>\u00a0@<a href=\"https:\/\/twitter.com\/BcodeVenezuela?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor\">BcodeVenezuela<\/a><\/p><p style=\"text-align: justify;\"><strong>Facebook:<\/strong>\u00a0<a href=\"https:\/\/es-la.facebook.com\/BancodeVenezuelaOficial\/\">Banco de Venezuela Oficial<\/a><\/p><p style=\"text-align: justify;\">\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-dce-background-color=\"#2E73C7\" class=\"elementor-section elementor-top-section elementor-element elementor-element-633ab988 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"633ab988\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;bdcc8cc&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:null,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-136c197d\" data-id=\"136c197d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1d937038 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1d937038\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-326e24c\" data-id=\"326e24c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-740b38e7 elementor-widget elementor-widget-heading\" data-id=\"740b38e7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Si tienes alguna duda o consulta comun\u00edcate a trav\u00e9s del 0500MICLAVE (05006425283)<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Atenci\u00f3n al cliente Ponemos a tu disposici\u00f3n nuestro buz\u00f3n:\u00a0servicios_alcliente@banvenez.com\u00a0y el servicio de atenci\u00f3n telef\u00f3nica a trav\u00e9s del 0500 MICLAVE (0500 6425283) donde puedes realizar consultas, solicitudes y reclamos.\u00a0 Tus comentarios y sugerencias son importantes para nosotros ya que contribuyen a la optimizaci\u00f3n de nuestro proceso de atenci\u00f3n inspirado en el compromiso que tenemos como Instituci\u00f3n [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":[],"_links":{"self":[{"href":"https:\/\/www.bancodevenezuela.com\/wp-json\/wp\/v2\/pages\/5183"}],"collection":[{"href":"https:\/\/www.bancodevenezuela.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bancodevenezuela.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bancodevenezuela.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bancodevenezuela.com\/wp-json\/wp\/v2\/comments?post=5183"}],"version-history":[{"count":48,"href":"https:\/\/www.bancodevenezuela.com\/wp-json\/wp\/v2\/pages\/5183\/revisions"}],"predecessor-version":[{"id":13214,"href":"https:\/\/www.bancodevenezuela.com\/wp-json\/wp\/v2\/pages\/5183\/revisions\/13214"}],"wp:attachment":[{"href":"https:\/\/www.bancodevenezuela.com\/wp-json\/wp\/v2\/media?parent=5183"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}